Welcome to the ResortCleaning Support Center!
Getting Started
Dashboard
Property Managers
Properties
Services
- How do I set up my Services? (Cleaning Company)
- How do I add / edit services for a property? (Cleaning Company)
- Price Config Page Overview (Cleaning Company)
- Apply Existing Service to all Properties or Selected Properties in Bulk (Cleaning Company)
- What is Date Calculation? (Cleaning Company)
- Configuring Service Automation (Cleaning Company)
Staff
- Reset Password for Housekeeper, Inspector, or Supervisor
- Connected Users - Link Two ResortCleaning Logins Together
- Cleaning Company User Roles and Access Guide
- How do I activate an Inactive User?
- Quick Assign Appointments (Cleaning Company)
- How to Mass Unassign/Reassign a Housekeeper from Multiple Appointments or Work Orders
Supervisors
Housekeepers
- How do I add a Housekeeper? (Cleaning Company)
- How do I deactivate a Housekeeper? (Cleaning Company)
- How do I add a Housekeeping Group? (Cleaning Company)
- How do I Deactivate a Housekeeping Group?
- How do I change the members of a Housekeeping Group? (Cleaning Company)
- How do I assign my Housekeepers to an appointment? (Cleaning Company)
Inspectors
- How do I deactivate an Inspector?
- How do I add an Inspector?
- Using the Inspector App (Cleaning Company)
- How do I assign my Inspectors?
- How does my Inspector see their schedule?
- How do I allow an Inspector to see their schedule in the future on their App?
House Attendants
Appointments
- How do I manually Schedule an appointment?
- How Do I Reschedule an Appointment?
- How do I edit an Appointment?
- How do I Confirm an Appointment? (Cleaning Company)
- How do I Cancel an Appointment?
- Reset Appointment Status
Appointment Notes / Photos
ResortCleaning Invoices
Client Invoices
- Automatic Invoicing
- Configuring Sales Tax for Services (Cleaning Company)
- Creating Your Custom Invoice Template (Cleaning Company)
- How do I download an Invoice to a PDF?
- How do I export an Invoice to Excel?
- How do I look up an Invoice?
Online Payment Options
Payroll
- How do I create a payroll report for my Housekeepers? (Cleaning Company)
- How do I Edit Payroll Report?
- How do I delete a payroll report? (Cleaning Company)
- How do I export a payroll report to Excel? (Cleaning Company)
- Show Pay in the App for your Team
- How do I add a payroll report to QuickBooks? (Cleaning Company)
Inspections
- Inspection Overview for the Cleaning Company
- How do I add an Inspection Template to a Property? (Cleaning Company)
- I added a QC Inspection Template to my properties but I am not able to assign my Inspectors on the Assign Staff page (Cleaning Company)
- How to Setup and Schedule Property Inspections?
- Callbacks (Cleaning Company)
Maintenance
- How do I add a Work Order Item? (Cleaning Company)
- How do I create a Work Order? (Cleaning Company)
- How to Mass Cancel Work Orders
- How do I Reverse a Work Order?
- How do I remove a Work Order Item? (Cleaning Company)
- How do I bring back an Inactive Work Order Item?
Inventory Management
Advanced Features
- Accept/Reject Appointments Feature
- Adding Custom Service Checklists (Cleaning Company)
- Adding Guest Arrival and Departure Times (Cleaning Company)
- Adding Service Checklists (Cleaning Company)
- Auto Share Subtasks
- Cleaner Directory Setup