How does my Inspector see their schedule?

How does my Inspector see their schedule?

Your inspector will use their User Name and Password to log in to the RC App to get their schedule.  The app will default to the current day, but the Inspector can click on the magnifying glass at the top right of the screen and click on the picture of the calendar to change the date range, based on the number of future days you have allowed in the staff profile. The Inspector can also look at past inspections by changing the date range to the past.

The list of inspections are displayed and are categorized according to the status of the appointment.

1. No Activity: All appointments for today are shown here.
2. Housekeeper Checked In: Once the housekeeper “Checks In,” the time is displayed to the inspector and inspection moves to this category
3. Ready for Inspection: Once the housekeeper “Checks Out” of an appointment for the current day, the inspection moves to “Ready for Inspection.”
4. Completed Inspection: Once the inspection has been completed, the appointment will move to this category.
5. Overdue Inspection: Any appointment from a previous day that has not been completed will be in "Overdue Inspection"

Once the inspector opens the Inspection Checklist, they can “Pass” or “Fail” each item as well as add Notes and Photos.

If maintenance is needed, the inspector can “Report and Issue” to report the issue.

If the Inspector is not satisfied and needs the housekeeper to return to the property, they will “Issue a Callback.”  This will identify the callback items and will alert you that a callback has been requested so you can assign the housekeeper to send back.

If the Inspector is satisfied, they can mark the inspection as “Complete.”  The inspector can fail as many items as they need to and still mark the inspection as “Complete.”  For example, if the inspector is not happy with an item but cleans up the mess or corrects the issue themselves, they can still “Fail” that item.  The housekeeper’s grade on that inspection will be reflected but they may not need to have the housekeeper come back to the property.