How do I Cancel an Appointment?

There are 3 places you can cancel an appointment.

1. Dashboard Calendar

From your Dashboard, scroll down to your calendar view and click on the day the appointment is scheduled.  This will display the list of appointments for that day above the calendar.

Select the Pencil icon to the right of the appointment that you want to cancel and select Cancel Appointment.

2. View Appointments Page

Go to Appointments, and View. Select the date range of the appointment you need to cancel and filter for the property if needed before selecting the blue Search.  Select the Pencil icon to the right of the appointment that you want to cancel and select Cancel Appointment.

3. Cancel Appointments Page

Click on Appointments and choose Cancel Appointments

1. Enter your Date Range
2. Use your Filters if needed 
3. Click the blue Search button
4. Check the box to Break Connections (VERY IMPORTANT:  If you are using an integration and want your appointments to come back in, be sure to check the Break Connections box.)
5. Click the checkmark in the box in the upper left to Select All
6. OR click the individual check mark box for each appointment you want to cancel 
7. Scroll to the bottom and click the blue Cancel Selected Appointments

***IMPORTANT***

Break Connections

If you want these appointments to be scheduled again and you are using any of the integrations (VRBO, Airbnb, Escapia, LiveRez, etc.,) be sure to select the Break Connections button.  Doing so will not only cancel the appointments but will also remove the Reservation # so all those appointments that were just canceled, will be scheduled again.